Refund Policy
Return Eligibility
Products may be returned within 30 days of purchase if they are unused, undamaged, and in their original packaging. Perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases are not eligible for return. Gift cards, downloadable software products, and some health and personal care items are also non-returnable.
Return Process
To initiate a return, please email a receipt or proof of purchase to operations@acerts.com. You will then be provided with instructions for returning the product. Please note that you are responsible for covering the cost of return shipping.
Refunds
Once your returned item is received and inspected, you will be notified of the approval or rejection of your refund request. Approved refunds will be processed within a certain number of business days and credited to the original method of payment.
Late or Missing Refunds
If you do not receive your refund within a reasonable timeframe, please check with your bank or credit card company first. If the refund is still not located, please contact us at [email address removed] for further assistance.
Sale Items
Only regular priced items are eligible for refunds. Sale items cannot be returned.
Exchanges
We will only replace defective or damaged items. If you need to exchange an item for the same product, please email [email address removed].
Gifts
If the item was marked as a gift, the recipient will receive a gift credit for the value of the returned item. If the item was not marked as a gift, the gift giver will receive a refund.
Shipping
You are responsible for covering the cost of return shipping. Original shipping costs will not be refunded.
Contact Us
For any questions regarding our return policy, please contact us at operations@acerts.com.